GEKUFIT Refund and Returns Policy

At GEKUFIT, we are committed to providing premium fitness equipment that supports your active lifestyle. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience remains smooth and worry-free.

Returns

We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when received. To initiate a return, please contact our customer support team at gekufit@gmail.com with your order number and reason for return. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to our error.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited back to your original payment method. Shipping costs are non-refundable, except in cases where the return is due to our mistake.

Exchanges

If you receive a defective or damaged item, we will replace it at no additional cost. To request an exchange, please contact us with clear photos of the issue and your order details.

Delivery Time Estimates

United States (Shipped from U.S. warehouses)

  • East Coast (New York, Florida, etc.): 5-7 business days
  • Midwest (Illinois, Ohio, Texas, etc.): 6-10 business days
  • West Coast (California, Washington, etc.): 7-12 business days
  • Alaska & Hawaii: 10-15 business days

International Shipping

We ship worldwide, and estimated delivery times vary by region:

  • Canada: 7-15 business days
  • United Kingdom & Europe: 10-20 business days
  • Australia & New Zealand: 12-22 business days
  • Asia (China, Japan, South Korea, etc.): 10-18 business days
  • Middle East & Africa: 15-30 business days
  • South America: 15-30 business days

Delivery times may vary due to customs clearance, weather conditions, holidays, or high-demand periods. If there is a delay, we will notify and explain it separately.

Shipping Restrictions

For certain countries, states, and remote areas, we may be unable to ship orders. If your location is affected, we will notify you individually via email. If you have concerns about shipping availability in your region, please contact us at gekufit@gmail.com before placing your order.

Non-Returnable Items

  • Used or damaged items (unless defective upon arrival)
  • Items returned beyond the 30-day window
  • Clearance or final sale items

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account. Then, contact your credit card company, as processing times may vary. If you’ve done all this and still haven’t received your refund, please reach out to us at gekufit@gmail.com.

At GEKUFIT, we stand by the quality and durability of our fitness products. If you have any questions, feel free to contact our support team.